The official Emergency Rental Assistance Program for New York State

Landlord Instructional Videos



These videos demonstrate the navigation and functionality of the Landlord/Owner portal for the program and provide important information about the required information, rules about the W-9 and necessary steps to take if an owner has multiple Tax Identification Numbers, and other procedures when creating an owner account.  These are important actions to take to successfully create owner accounts and associate them with tenant applications. These videos answer many of the frequently asked questions associated with setting up and using the Landlord/Owner portal. 

The videos linked below contain demonstrations that provide important information on filling in sections of the Landlord/Owner application. Please watch these videos in full as they contain step-by-step instructions for each section. The videos cover the following subjects:


Need Help?

You can contact our Client Call Center at: 1-844-NY1-RENT (1-844-691-7368)