Reasonable accommodations for individuals with disabilities are available. Please tell us if you require a reasonable accommodation to apply for ERAP/LRAP. Examples of available reasonable accommodations include assistance applying for ERAP/LRAP, providing documents in an alternative format including braille, audio file (CD), data format (screen-reader accessible file on CD) and large print (18 point font) as requested, or TTY relay communications.

To request a reasonable accommodation, please contact the call center at 1-844-NY1-RENT (1-844-691-7368). If you are hearing impaired, a TTY phone number is available by calling 1-833-843-8829.

You may also request an accommodation by emailing accessibility@otda.ny.gov.